Privacy Policy

1. Introduction

CMX (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access or use our services, including our platform and related applications (collectively, the “Services”).

By using CMX's Services, you consent to the collection and use of your information in accordance with this policy. If you do not agree with any part of this Privacy Policy, you should not use our Services.

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2. Information We Collect

We collect the following categories of information:

Personal Information:

Your name, email address, phone number, date of birth, government-issued identification numbers, and payment or financial account details.

Usage Data:

Information about how you interact with our Services, including your IP address, browser type, device identifiers, access times, referring URLs, and pages viewed.

Device Information:

Data related to the device you use to access our Services, including hardware model, operating system version, and mobile network information.

KYC and AML Compliance Data:

Documents, photos, or other information provided to fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

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3. How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain the Services:

Including account management, security monitoring, and technical support.

To Process Transactions:

To initiate, confirm, and complete transactions, including fiat or crypto payments.

To Communicate With You:

Including administrative messages, product updates, marketing communications (if opted-in), and legal notices.

To Improve and Customize Our Services:

To understand usage patterns, diagnose issues, and enhance user experience through analytics and AI-driven optimization.

To Comply With Legal Obligations:

Including compliance with anti-money laundering, counter-terrorist financing, and regulatory disclosure requirements.

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4. Sharing Your Information

We may share your information with the following third parties:

Service Providers:

Trusted vendors who perform services on our behalf (e.g., cloud hosting, identity verification, payment processing). These providers are contractually obligated to protect your data.

Affiliates:

Companies within our corporate structure may access your information in accordance with this policy.

Legal and Regulatory Authorities:

When required by law, legal process, court order, or to protect our legal rights, investigate fraud, or respond to government inquiries.

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

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5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data

Access control protocols

Regular security audits

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

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6. Your Data Protection Rights

Depending on your location and applicable data protection laws (e.g., GDPR in the EU), you may have the following rights:

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request that we correct inaccurate or incomplete information.

Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.

Right to Object: Object to processing of your data in certain cases.

Right to Restrict Processing: Request temporary limitation of our processing activities.

Right to Data Portability: Request transfer of your personal data to another entity.

To exercise any of these rights, please contact us at shaun@cmxagent.com.
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7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that such information has been inadvertently collected, we will take steps to delete it promptly.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. When we update our Privacy Policy, we will revise the “Effective Date” at the top of the policy.

We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.

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9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, or you wish to opt-out please contact us at:

📧 Email: info@cmxagent.com

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